Live Online Course: May 18-19 & 25-26, 2021

Structured Problem Solving

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Special Offer - Enroll & Invite a Colleague

For a limited time only, take advantage of this special offer for Structured Problem Solving. Upon successful enrollment in this course, you will have the opportunity to invite a colleague to take the course with you at no additional cost. This offer is valid until May 13, 2021.
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MAKE SENSE OF ANY CHALLENGE

Structured Problem Solving teaches methods for solving messy, unstructured challenges with no clear “right answer”. You will emerge with expertise managing the process of problem solving in a structured manner, from framing the problem to communicating a compelling case for action.

  • Number of Sessions

    Live Online

  • Number of Hours

    8:30 a.m - 12:30 p.m. each day

  • Course Investment*

STEP UP YOUR SKILLS

Learn the processes and principles used by professionals who work on problems of all shapes and sizes.
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How It Works

Structured Problem Solving is designed for professionals who are often tasked with complex business challenges. In this course, you’ll learn the value of a structured problem-solving approach, develop your own action plan, and execute that plan to find a solution. This course applies to the Strategy and Innovation Certificate and the Business of Excellence Certificate.

  • Define and Break Down the Problem

    Understand the need for a structured approach to problem-solving, and recognize the principles that enable effective work. Get clarity on the real problem to be solved, identify the issues to be addressed, and structure them into a hierarchy that enables focused work.

  • Plan the work

    Identify the tasks required to work through the issues, and identify sources of information and input. Prepare a clear statement of work, and organize tasks into manageable workstreams.

  • Work the Plan

    Engage external players and condition project team members for high-impact problem-solving. Facilitate insightful conclusions from the work and creative thinking about potential solutions.

  • Build the Case

    Build and test a case for action based on strong logic and evidence.

  • Make the Case and Start the Change

    Communicate the case for action in a persuasive manner to generate buy-in and action.

Course Takeaways

  • Define

    Learn how to bring fresh eyes to tough situations and clearly define your problem.

  • Frame

    Get a formula that can help you make sense and bring order to even the most intractable problems.

  • Solve

    Explore how to break down your problems and execute your plan for the solution.

Faculty Spotlight

  • Patrick S. Noonan

    PROFESSOR EMERITUS IN THE PRACTICE OF INFORMATION SYSTEMS AND OPERATIONS MANAGEMENT

    Creator of social value through elevating others’ decision-making ability

    Patrick S. Noonan is Professor Emeritus in the Practice of Information Systems & Operations Management. He served as Goizueta’s first Associate Dean for Management Practice Initiatives (now “Goizueta IMPACT”) from 2012-2015, and as Assistant Dean and Director of MBA Programs from 1996-2000. He came to Emory in 1993 from the faculty of the Harvard Business School, where he had earned his PhD. in Decision Sciences. He also holds a BS in Engineering & Applied Science and an MBA, both from Yale University. His academic field is "decision analysis," which draws on both the wisdom and the analytical methodologies of economics, psychology, statistics, sociology and engineering to provide prescriptions for improving decision making in business, in the professions, in health sciences, in politics and in life.

  • Lynne Segall

    ASSOCIATE DEAN OF GOIZUETA IMPACT & SENIOR LECTURER IN ORGANIZATION & MANAGEMENT

    Lynne G. Segall serves as Associate Dean of Goizueta IMPACT and as a Senior Lecturer in Organization & Management. IMPACT is a core part of the Goizueta MBA experience, designed to provide MBA students with both classroom and field experiences to learn and apply practical frameworks and systematic processes to address complex, real-world problems and facilitate effective action. In this role, Dean Segall leads the overall strategic direction for Goizueta’s project-based experiential learning programs including developing and teaching core courses, cultivating client relationships with the business community, and supporting Goizueta IMPACT360 elective faculty to ensure meaningful student and client experiences. Associate Dean Segall joined Goizueta in July 2015 after almost 16 years at Accenture.

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Special Pricing

*Emory Executive Education offers special pricing for select constituents:
Goizueta Business School Alumni/Faculty/Staff
Emory University Alumni/Faculty/Staff
Government and Non-Profit
Group/Multiple
Custom Clients
Please contact us for more information about our special pricing or to receive your code before you register.

We also offer flexible payment options through Emory Alliance Credit Union:
Emory Alliance Credit Union has created an unsecured line of credit for Emory Executive Education participants to assist with the cost of courses:
o Minimum amount: $1,000; Maximum amount: $15,000
o 12 months interest only—the balance on the 13th month will be amortized over 36 months
o Interest rate is Prime + 4%*
o A monthly billing notice will be mailed to you.
o Credit Union membership is required. Visit emoryacu.com and click to get started.
For more information, call 404.329.6415 Option 3, or visit emoryacu.com to find a branch near you.
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Want to know more?

Please speak with Learning Advisor, Lauren Flamer, to learn more about this course and discover what Emory Executive Education can do for you.
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