Making and delivering good products and services isn’t enough in today’s global business environment. Learn how to create operational efficiency through business innovation, wise technology investment, and human-centered workplace policies to transform your organization's growth.
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Learn from World-Renowned Experts
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Improving Individual and Organizational Decision Making
Webinar ExcerptAs organizations continue to emphasize evidence-based decision making, there is one arena where many are decidedly not evidence-based and seem to be stuck in an old mental model. This arena is about human performance and decision making. For example, according to a recent study by McKinsey, most senior executives seem to think that sleep is unrelated to performance and decision making. This disconnect persists in spite of the fact that there is burgeoning evidence about the links between human physiology, human performance, and decision making.Professor Steve Walton
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Thoughts on Digital Disruption
Faculty ExpertiseAnandhi Bharadwaj has been working in information technologies and systems, both as an executive and as a researcher, for more than three decades. Over the course of her career, she has experienced the rise of the internet and successive tsunamis of digital disruption from mobile devices to artificial intelligence, giving her privileged insight and perspective on the mutable world of information technology.Professor Anandhi Bharadwaj
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Healthcare Operations and Improvements
Faculty ResearchGoizueta’s Diwas KC is committed to finding solutions for hospital operations that could translate into real improvements in terms of cost management. Here are some highlights from a 10-year career in healthcare research that could leave hospitals and health centers in considerably better shape.Professor Diwas KC
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Thoughts on Embedded Mental Models
Faculty ExpertiseAcademics and consultants like to use mental models to clarify complexity and allow managers to have readily comprehensible visibility of how to deal with the challenges they encounter.Professor Steve Walton
Upcoming Operations Courses
Shift the mindset of your organization to embrace creativity as a business competency. This course provides you with frameworks to build new customer-centric solutions to problems that meet real-world needs in ways you never imagined.
Gain insights for solving messy, unstructured challenges with no clear “right answer.” You will emerge with expertise managing the process of problem solving in a structured manner, from framing the problem to communicating a compelling case for action.
Build skills to align your organization’s operations with its strategy to provide the fuel for achieving your goals through operational efficiency and excellence.
Learn to maximize negotiation outcomes by building a winning proposition for both sides as you uncover methods for successful conflict resolution. You will also gain insight into cultural differences in the negotiation process.