Diwas KC is interested in understanding and improving the performance of service systems, with a particular focus on healthcare delivery organizations. Professor KC draws on concepts and tools from operations management, economics, behavioral psychology, and statistics to examine productivity, quality and capacity management. His research has identified a number of factors related to the design and organization of work, including workload, specialization, task variety, multitasking, and learning that impact worker as well as firm-level productivity and quality. A distinct but complementary stream of his research has also explored techniques for improving capacity management and patient flow in various healthcare settings, including ICUs, emergency departments and outpatient clinics.

Professor KC teaches MBA electives in Management Science in Spreadsheets, and Healthcare Operations and Technology Management, a course that he developed. Professor KC received his Ph.D. from the Wharton School of Business, University of Pennsylvania, his MS in Management Science and Engineering from Stanford University and ScB in Electrical Engineering from Brown University.


  • Ph.D.
    The Wharton School, University of Pennsylvania
  • M.S.
    Stanford University
  • B.S.
    Brown University

Media Appearances

  • March 22, 2016
    Harvard Business Review
    In unpublished research with Emory University’s Diwas KC and Northwestern University’s Maryam Kouchaki, we examined the completion bias of physicians in the emergency department (ED) of a busy hospital, where patients arrive unscheduled...