Biography

I teach and conduct research at the intersection of Data Analytics, Operations, and Healthcare. My research is focused on generating data-driven insights to enhance medical decision making, and to improve the organization and design of healthcare delivery. More recent work has examined the interplay between government policy and healthcare delivery.

My research has been published in leading journals including Management Science, Manufacturing and Service Operations Management, Marketing Science, and Production and Operations Management. I serve as Senior or Associate Editor at M&SOM and POMS.

I received my Ph.D. in Applied Economics and Managerial Sciences from the Wharton School of Business, MS in Management Science and Engineering from Stanford University, and Sc.B.in Electrical Engineering from Brown University. Prior to doctoral studies, I was a Principal Software Engineer for Oracle Corporation, where I built Supply Chain Management software.

Education

  • Ph.D.
    The Wharton School, University of Pennsylvania
    2008
  • M.S.
    Stanford University
    2003
  • B.S.
    Brown University
    1999

Media Appearances

  • March 22, 2016
    Harvard Business Review
    In unpublished research with Emory University’s Diwas KC and Northwestern University’s Maryam Kouchaki, we examined the completion bias of physicians in the emergency department (ED) of a busy hospital, where patients arrive unscheduled...