Biography
I teach and conduct research at the intersection of Data Analytics, Operations, and Healthcare. My research areas include workforce productivity, capacity management, technology adoption, policy formulation, and the design and organization of healthcare delivery.
My research has been published in leading journals including Management Science, Manufacturing and Service Operations Management, Marketing Science, and Production and Operations Management. I serve as Senior and Associate Editor at M&SOM and POMS. I am also the coordinator for the PhD program in Information Systems and Operations Management.
I received my PhD in Applied Economics and Managerial Sciences from the Wharton School of Business, MS in Management Science and Engineering from Stanford University, and ScB in Electrical Engineering from Brown University. Prior to doctoral studies, I was a Principal Software Engineer for Oracle Corporation.
Education
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PhD in Managerial Sciences and Applied EconomicsThe Wharton School, University of Pennsylvania
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MS in Management Science and EngineeringStanford University
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BS in Electrical EngineeringBrown University
Are Patients Patient? The Role of Time to Appointment in Patient Flow
In this paper, we examine the effect of wait to appointment on patient flow, specifically on a patient's decision to schedule an appointment and to subsequently arrive to it...
Blinded by experience: Prior experience, negative news and belief updating
In this paper, we examine how an individual's prior experiences and the experiences of those around them
alter the operational decisions that the individual makes...
Does multitasking improve performance? Evidence from the emergency department
This paper examines the effect of multitasking on overall worker performance, as measured by processing time, throughput rate, and output quality using microlevel operational data from the field. Specifically, we study the multitasking behavior of physicians in a busy
hospital emergency department (ED)...