Diwas KC | Emory University Goizueta Business School

Biography

I teach and conduct research at the intersection of Data Analytics, Operations, and Healthcare. My research areas include workforce productivity, capacity management, technology adoption, policy formulation, and the design and organization of healthcare delivery.

My research has been published in leading journals including Management Science, Manufacturing and Service Operations Management, Marketing Science, and Production and Operations Management. I serve as Senior and Associate Editor at M&SOM and POMS. I am also the coordinator for the PhD program in Information Systems and Operations Management.

I received my PhD in Applied Economics and Managerial Sciences from the Wharton School of Business, MS in Management Science and Engineering from Stanford University, and ScB in Electrical Engineering from Brown University. Prior to doctoral studies, I was a Principal Software Engineer for Oracle Corporation.

Education

PhD in Managerial Sciences and Applied Economics

The Wharton School, University of Pennsylvania
MS in Management Science and Engineering

Stanford University
BS in Electrical Engineering

Brown University

Are Patients Patient? The Role of Time to Appointment in Patient Flow

Production and Operations Management

2016

In this paper, we examine the effect of wait to appointment on patient flow, specifically on a patient's decision to schedule an appointment and to subsequently arrive to it...

Blinded by experience: Prior experience, negative news and belief updating

Harvard Business School Negotiation, Organizations and Markets Unit, Research Paper Series

2015

In this paper, we examine how an individual's prior experiences and the experiences of those around them
alter the operational decisions that the individual makes...

Does multitasking improve performance? Evidence from the emergency department

Manufacturing & Service Operations Management

2013

This paper examines the effect of multitasking on overall worker performance, as measured by processing time, throughput rate, and output quality using microlevel operational data from the field. Specifically, we study the multitasking behavior of physicians in a busy
hospital emergency department (ED)...

Is hospital advertising actually good for our health?

December 28, 2020

Hospitals and healthcare organizations in the U.S. spend $1.5 billion on advertising every year. It’s a topic that provokes lively debate and a certain amount of controversy.

The impact of behavioral bias on decision-making

July 30, 2018

For business leaders, the ability to make critical decisions in a dynamic work and industry environment is essential to the success of an organization. However, Diwas KC, associate professor of information systems & operations management, and coauthors Francesca Gino (Harvard U) and Bradley R.

The effect of multitasking on worker performance

July 24, 2018

Diwas KC, associate professor of information systems & operations management, completed an in-depth investigation of the impact of multitasking in a complex work environment by analyzing patient ﬂow and clinical data of physicians in a large hospital ER.

Your Desire to Get Things Done Can Undermine Your Effectiveness

March 22, 2016

Harvard Business Review

In unpublished research with Emory University’s Diwas KC and Northwestern University’s Maryam Kouchaki, we examined the completion bias of physicians in the emergency department (ED) of a busy hospital, where patients arrive unscheduled...