Biography

I teach and conduct research in areas of Data Analytics, Operations, and Healthcare. My research topics include workforce productivity, capacity management, technology adoption, policy formulation, and the design and organization of healthcare delivery.

My research has been published in leading journals including Management Science, Manufacturing and Service Operations Management, Operations Research, Marketing Science, and Production and Operations Management. I serve as Senior and Associate Editor at M&SOM and POMS.

I received my PhD in Applied Economics and Managerial Sciences from the Wharton School of Business, MS in Management Science and Engineering from Stanford University, and ScB in Electrical Engineering from Brown University. Prior to doctoral studies, I was a Principal Software Engineer for Oracle Corporation.

Education

  • PhD in Managerial Sciences and Applied Economics
    The Wharton School, University of Pennsylvania
  • MS in Management Science and Engineering
    Stanford University
  • BS in Electrical Engineering
    Brown University

Are Patients Patient? The Role of Time to Appointment in Patient Flow

Production and Operations Management
July 11, 2025
2016

In this paper, we examine the effect of wait to appointment on patient flow, specifically on a patient's decision to schedule an appointment and to subsequently arrive to it...

Does multitasking improve performance? Evidence from the emergency department

Manufacturing & Service Operations Management
July 11, 2025
2013

This paper examines the effect of multitasking on overall worker performance, as measured by processing time, throughput rate, and output quality using microlevel operational data from the field. Specifically, we study the multitasking behavior of physicians in a busy
hospital emergency department (ED)...