Biography

Before coming to Goizueta, Ryan Hamilton received his PhD in Marketing from Northwestern University’s Kellogg School of Management. He is an award-winning teacher and researcher, and his research findings have been covered in Harvard Business Review, The New York Times, The Wall Street Journal, USA Today, The Financial Times and CNN Headline News. He has consulted on matters of pricing, branding, and customer experience with Walmart, FedEx, Home Depot, Caterpillar, ConAgra, Cigna, Visa, and Ipsos, among others, and has been a keynote speaker and trainer on various topics in marketing and decision-making to groups as varied small business owners, lawyers, librarians, accountants, and advertisers.

Professor Hamilton co-authored a book and co-hosts a podcast, both called, The Intuitive Customer, which apply the insights from consumer psychology to effectively managing customer experiences. In 2011 he was named one of “The World’s Best 40 B-School Profs Under the Age of 40” in the first ever such rankings by Poets & Quants, an online magazine that covers the world of MBA education. He has, sadly, since aged out of eligibility for this award. He has also produced classes for The Great Courses, on both marketing and human decision making.

Professor Hamilton has an eclectic background that includes both an undergraduate degree in physics and time spent performing stand-up and sketch comedy. He is the proud father of five children, which means he spends much of his time exhausted and slightly rumpled. This also gives him some social cover for his unabashed enthusiasm for Lego and comic book movies. He has never run a marathon and has no intention of ever doing so.

Education

  • Ph.D.
    Northwestern University, Kellogg School of Management
    2008
  • B.Sc.
    Brigham Young University

Media Appearances

  • June 23, 2014
    Emory News Center
    Another Blackboard enthusiast, Ryan Hamilton, assistant professor of marketing, no longer takes home stacks of exams to grade. Instead, he uses the University's Blackboard software to administer and grade tests in class. "As soon as my students complete an exam, the computer gives them feedback on the questions they got wrong. It becomes a teachable moment and provides a helpful assessment of what they need to work on," Hamilton says, adding that the software program also allows him to randomize the order of exam questions for each student, making for a more comfortable test-taking atmosphere...
  • April 15, 2014
    Consumer Affairs
    "Most of the research on consumer reviews has been on the content and volume of the message," write authors Ryan Hamilton (Emory University), Kathleen D. Vohs (University of Minnesota), and Ann L. McGill (University of Chicago Booth School of Business). "Our research looks at how the politeness with which a particular message is communicated affects consumer opinions."...
  • September 9, 2013
    PR Newswire
    While retailers have begun to recognize the importance of managing their price images, existing marketing research does not provide a clear picture of how these impressions are formed and how to manage them effectively and efficiently. Research appearing in the November 2013 issue of the American Marketing Association's Journal of Marketing seeks to address this gap. This research by Ryan Hamilton of Emory University and Alexander Chernev of Northwestern University is the first to offer an in-depth analysis of the factors that contribute to price image formation and to delineate the ways price image can influence consumer behavior...
  • April 11, 2012
    The Wall Street Journal
    Six lab experiments led Mr. Larson and co-author Ryan Hamilton, assistant professor of marketing at Emory University, to these conclusions. In one, subjects were asked to imagine that their car had broken down and needed a replacement tire. One group was shown six tires of varying quality and price. The second group was asked to first set a budget for a replacement tire, and then shown the set of six tires. The latter chose more expensive tires overall...