Diwas S. KC

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  • Associate Professor of Information Systems & Operations Management
  • Phone: (404) 727-1424
  • Fax: (404) 727-6313

Mailing Address:

1300 Clifton Road
Atlanta, GA 30322


Diwas KC is interested in understanding and improving the performance of service systems, with a particular focus on healthcare delivery organizations. Professor KC draws on concepts and tools from operations management, economics, behavioral psychology, and statistics to examine productivity, quality and capacity management. His research has identified a number of factors related to the design and organization of work, including workload, specialization, task variety, multitasking, and learning that impact worker as well as firm-level productivity and quality. A distinct but complementary stream of his research has also explored techniques for improving capacity management and patient flow in various healthcare settings, including ICUs, emergency departments and outpatient clinics.

Professor KC teaches MBA electives in Management Science in Spreadsheets, and Healthcare Operations and Technology Management, a course that he developed. Professor KC received his Ph.D. from the Wharton School of Business, University of Pennsylvania, his MS in Management Science and Engineering from Stanford University and ScB in Electrical Engineering from Brown University.


  • KC, Diwas, 2013, "Does Multi-Tasking Improve Performance? Evidence from the Emergency Department" MSOM
  • KC, Diwas, Brad Staats and Francesca Gino. 2012. "Learning from Your Failure, But Not My Own," Management Science
  • KC, Diwas and Brad Staats. 2012. "Accumulating a Portfolio of Experience: The Effect of Focal and Related Tasks on Surgeon Performance," M&SOM (Published online before print July 13, 2012)
  • Terwiesch, Christian, Jeremy Kahn and Diwas KC. 2011. "Working with Capacity Limitations: Operations Management in Critical Care," Critical Care, 15 308.
  • KC, Diwas and Christian Terwiesch. 2011. "The Effect of Focus on Performance: Evidence from California Hospitals," Management Science, 57(11) 1897-1912
  • KC, Diwas and Christian Terwiesch. 2011. "An Econometric Analysis of Patient Flows in the Cardiac ICU," M&SOM, 14(1) 50-65
  • KC, Diwas and Christian Terwiesch. 2009. "Impact of Work Load on Service Time and Patient Safety: An Econometric Analysis of Hospital Operations," Management Science. 55(9) 1486-1498

Working Papers

  • "Matching Supply with Demand in an Outpatient Clinic" with N. Osadchiy
  • "Cardiothoracic Surgery Risk Stratification for Intra-hospital Decision Making and Inter-hospital Quality Comparisons" with J. Horak and C. Terwiesch
  • "Are Patients Patient? The Role of Choice in Smoothing Demand for Emergency Services", with S. Venkataraman

Areas of Specialization

  • Productivity
  • Capacity Management
  • Quality Management
  • Learning
  • Empirical Operations Management
  • Health Care Operations

Achievements and Honors

  • Goizueta Business School Research Award (2011, 2009)
  • Finalist, POMS Healthcare Paper Competition (2011)
  • Emory University Research Committee (URC) Award (2009)
  • Honorable Mention, M&SOM Student Paper Competition (2008)
  • National Science Foundation IGERT Doctoral Fellowship (2003-2007)
  • Penn Lauder Center for International Business Education and Research Grant for Dissertation Research (2007)

Memberships and Activities

  • Institute for Operations Research and Management Sciences (INFORMS)
  • Manufacturing and Service Operations Management Society (MSOM)
  • Production and Operations Management Society (POMS)
  • Academy of Management
  • Reviewer for Management Science, Operations Research, Manufacturing & Service Operations Management, Production and Operations Management, Journal of Operations Management


  • Ph.D. in Managerial Sciences and Applied Economics, The Wharton School, University of Pennsylvania, Philadelphia, PA 2008
  • Master's Science in Management Science and Engineering, Stanford University, Stanford, CA 2003
  • Bachelor's Science in Electrical Engineering, magna cum laude, Brown University, Providence, RI 1999