George Easton

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  • Associate Professor of Information Systems & Operations Management
  • Phone: (404) 727-3326
  • Fax: (404) 727-6313

Mailing Address:

Goizueta Business School
Emory University
1300 Clifton Road NE
Atlanta, GA 30322


Professor Easton was formerly Associate Professor, Department of MS/CIS, Faculty of Management, Rutgers University, and Associate Professor of Statistics and Quality Management, Graduate School of Business, University of Chicago before joining the Goizueta Business School Faculty in 1996. His research interests include quality management and statistical methodology. He is also Editor of the Quality Management Journal published by the American Society for Quality Control. Professor Easton has worked extensively with industry in both quality management and statistics. He served as an Examiner for the Malcolm Baldrige National Quality Award in 1989 and 1990 and a Senior Examiner in 1991 and 1992.


  • With S. Jarrell, "An Exploratory Empirical Investigation of the Effects of Total Quality Management on Corporate Performance" The Practice of Quality Management Chapter 2, U. Karmarkar and P. Lederer, Eds., Kluwer Academic Publishers, Boston, 1997
  • With Mary W. Sullivan, "Discussion of 'Indirect Financial Benefits of Service Quality' by Peter J. Danaher and Roland T. Rust," Quality Management Journal, 3, No. 2, 76-85, 1996
  • "Discussion of 'Enhancing the Bottom-Line Impact of Statistical Methods' by Roger H. Hoerl", Quality Management Journal, 2, No. 4, 81-87, 1995
  • "A Baldrige Examiner's Assessment of U.S. Total Quality Management", The Death and Life of the American Quality Movement Chapter 2, Robert E. Cole, Ed., Oxford University Press, 1995
  • "A Simple Dynamic Graphical Diagnostic Method for Almost Any Model", Journal of the American Statistical Association, 89, 201-207, 1994
  • "The 1993 State of U.S. Total Quality Management: A Baldrige Examiner's Perspective", California Management Review, 35, No. 3, 32-54, spring, 1993

Areas of Specialization

  • The Impact of Quality Management on Corporate Performance
  • The Development of Quality Management Systems
  • Strategic and Business Planning
  • Robust Estimation
  • Graphical Methods for High Dimensional Exploratory Data Analysis

Achievements and Honors

  • National Science Foundation Mathematical Sciences Postdoctoral Fellowship

Memberships and Activities

  • American Statistical Association
  • American Society for Quality Control Education


  • Ph.D. Statistics, Princeton University, Princeton, NJ 1985
  • Master's Statistics, Princeton University, Princeton, NJ 1983
  • Master's Operations Research and Systems Analysis, University of North Carolina, Chapel Hill, NC 1981
  • Bachelor's Mathematics and Zoology, Duke University, Durham, NC 1979