Friday Oct.
Faculty Lectures and Seminars

Hightower Lecture in ISOM

Time 10:30 AM - 12 PM
Room GBS 338

Value of IT in Building Resilience During Crises: Evidence from U.S. Higher Education’s Transition to Online During the COVID-19 Pandemic

The COVID-19 pandemic has taken a massive toll on the global economy, forcing most organizations, including higher education institutions (HEI), to adjust their operations dramatically. In response to the pandemic, most HEIs shut down campuses and transitioned to online teaching and learning environments. The abrupt disruption left the education sector with technological challenges related to maintaining their service quality during the crisis. This study examines digital resilience, which assesses an HEI’s ability to exploit IT in a way that affords them the capabilities to offer high-quality services that are similar to in-person instruction. Consolidating data on IT investment, governance, and course evaluations from 496 U.S. HEIs from 2017–2020, we find that HEIs that invested more in IT adapted better to the transition to online instruction during the pandemic. Additionally, institutions benefit more from centralized IT governance, though the effectiveness is contingent upon organization size and dissimilarity of local units. Content analysis with text mining reveals that IT investment helps to provide students with higher-quality experiential learning and course activities after the transition, and that the results are not driven by changes in course materials and learning assistance. Theoretical extensions related to digital resilience, and practical implications are discussed.
Presenter Name
Prof Corey Angst
Event Area
Faculty Seminar Type