Information Systems & Operations Management

Students can choose from the following Information Systems & Operations Management courses. To view a complete description of the course, simply select the course title below or click here to print a complete list of all Information Systems & Operations Management course descriptions. For more information about our ISOM program, click here.


350 - Data and Decision Analytics (Pre-Admission requirement class)

Introduction to statistical analysis for managerial decision making. Introduces methods of data description, statistical inference, statistical modeling, and statistical decision theory. Methods applied to practical business problems. Hands-on computer work included. > More


351 - Process and Systems Management (core requirement class)

Prerequisite: Business 350. This course provides a comprehensive introduction to analyzing, running and improving business operations regardless of industry. The concepts taught in this course apply broadly to management activities in areas from medicine to entertainment, and are specifically suited to assisting in the daily operations of the wide variety of other professional services that dominate the economy (e.g. financial management, law, marketing, consulting, etc.). Firms in these environments face continued competition and must continually strive to improve the way they process work in order to survive, as well as thrive. Yet improving processes fundamentally requires modifying the way resources (e.g. people and technology) are used. Therefore operations management simultaneously requires the consideration of both process-design and resource decisions. In the course, students will be expected to examine data relevant to real world business scenarios and use such data to both quantitatively and qualitatively derive and assess the effectiveness of these decisions. > More


352 - Project Management & Collaboration

Prerequisite: BUS 351. This course provides a comprehensive understanding of project management. Fueled by trends such as fewer management layers, team-based work practices, and greater flexibility for knowledge workers, project management has grown into a vital tool for business success. Today, project management has transcended its roots in construction and manufacturing industries and continues to transform the service, financial, technology, and general management sectors. The skills and tools of Project Management are therefore part of an essential tool-kit for all business students and even more salient for students interested in careers in business consulting, technology consulting, operations management and new product/services development. The aim of this course is to provide students with the concepts and tools needed to better plan and manage projects. The course accomplishes this through a combination of readings, lectures, case discussions, and hands-on exercises with project management software (MS-PROJECT). > More


355 - An APP for That: Designing the Small and the Many

The course will explore issues associated with the emerging types of applications and services changing forms of software ecosystems and commerce interactions. We will involve both design and development of real apps, gizmos, widgets. The course will consider the opportunities for new patterns of communication between organizations and their mobile stakeholders. > More


358 - Decision Tools and Visualization

Prerequisite: None. How can modern data management approaches and technology be used to empower workers, raise awareness and ensure that decisions align with both the strategic objectives and obligations of organizations? In this course, students will learn to develop Excel-based analytical tools, informational frameworks and visual interfaces for improving resource-usage and process effectiveness in support of these issues. In doing so, students will gain the ability to leverage strategic, operational and social awareness in the pursuit of long-term competitive sustainability. > More


450G - Foundations of Digital Enterprises and Markets

Prerequisite: None. Our personal interactions, our interactions with businesses and government, and interactions between businesses are increasingly occurring in digital environments. Whether you are a financial analyst valuing investment opportunities, a marketer evaluating sales channels, or a consultant framing up new technological opportunities for your clients, understanding the foundations of these digital environments will be critical to your role as a leader in the next decade, as advances in technology continue to lead to new ways of working, new ways of interacting, and new ways of making money. This course lies at the intersection of business, economics, and digital technology. You will emerge from the course with an appreciation of how the technology powering digital enterprises and markets is creating new business opportunities as well as shaping the way we live and work. You will learn about fundamental principles surrounding information systems (e.g., information architecture, data mining, data privacy and security, authentication, and human-computer interaction) and information economics (e.g., network externalities, information asymmetry, and role of technology standards). The course will be interspersed with technology briefings that will showcase emerging technologies. These briefings are designed to stimulate student interest in emerging technologies and help student groups embark on a class project that examines an emerging technology. > More


451 - Making Effective Decisions

Prerequisite: Business 351. Every aspect of your life is surrounded by decisions those made by you and those made by others. Imagine how much better your life would be if all of your important decisions were as good as they realistically could be. As your career grows, your decisions will become more and more important. Many of them will entail considerable risk. Many will also involve potential competition. Most of them will be neither clear-cut nor obvious. You have acquired the tools of rationality. In this course we will examine the bounds of rationality and how decisions (and problems) are made under the influence of those bounds. Our journey will takes us from the influence of groups and social media, to the psychology and neuroscience underlying deception, economic choice, risk, emotional influences, and social and ethical decisions My goal in the course is to examine both how you currently make your decisions and how a variety of methods will allow you to significantly improve your decision making and problem solving skills. All this comes from the enormous amount of research in the last few years about how people make decisions and solve problems, and how they can make their decisions and problem solving better. > More


452 - Healthcare Operations & Technology Management

Prerequisite: Business 351. In the US, the health care sector accounts for 17.3% of the gross domestic product. Already the largest sector of the economy, health care continues to experience significant growth. Health care organizations face numerous challenges, including rising costs, increasing complexity and quality issues, all while confronting an increase in demand for limited resources. Given the unprecedented pressure to improve efficiency and quality, there is thus a tremendous opportunity for healthcare organizations around the world, large and small, to better manage their operations. > More


453 - Operations Strategy

Prerequisite: Business 351. How can companies compete on operations? Some do it by delighting customers with a steady stream of innovative products. Others deliver goods and services faster or at lower cost than competitors. Such superior operations are typically the result of the operations strategy. This course teaches students how to formulate and execute an operations strategy through cases, experiential exercises, guest speakers, and a large-scale simulation. The course also examines the complexities associated with global operating systems, including the hidden costs of outsourcing and offshoring. Students will develop the ability to qualitatively and quantitatively evaluate the impact of such an operations strategy on the bottom line. These skills are foundational for a career in operations as well as in strategy, consulting, general management (especially rotation programs), and marketing. > More


456 - Special Topics: Social Media and Virtual Commuities

Prerequisite: None. This is a course for the students with a strong interest in new technologies and how they may be used to create new business opportunities, particularly new social networking media. Topics covered will include social networking and how the business world leverages them, virtual worlds and technologies, skills in designing and implementing social media for business value using sharepoint and iTunes U (hands on projects). > More


457 - Service Excellence

Prerequisite: BUS 351. Problems specific to the service sector are the focus of this class. The class is recommended for those interested in a career as a consultant, marketing of services, or service sector operations. Examples of specific topical coverage includes looking at the structure and function of professional services firms, where to locate a service business, the impact of the internet on the structure of service firms, yield management, and many other topics. > More


458 - Psychology of Technology

Prerequisite: None. IT (information technology) is becoming both pervasive and capable. You interact with IT daily, and so will your clients, customers, colleagues, family and friends. So, what principles guide people’s reactions to, and interactions with, IT? How can we use these principles to design better actions, reactions and interactions? The answers are neither obvious nor easy, but are essential for improving business practices and products. In this course, we will view the latest research in leading laboratories and talk with the researchers. We look at cases and examples, ranging from web pages and common business applications, to games, agents, social computing, virtual worlds, artificial intelligence, and robots. This will lead us to societal issues, examining the digital divide, ethics, malware, piracy, and privacy. > More


459 - Process Analysis and Six Sigma

Prerequisite: Business 351. This course builds upon Bus 351, treating process analysis in detail. Process analysis is a key component of Six Sigma programs. Six Sigma is an approach for performance improvement that was made famous by GE and is currently being implemented by thousands of companies. The analytical skills you learn in this course are important to many employers and can be foundational for a career in operational performance improvement. > More